User interviews are tricky affairs.
On top of coming up with good user interview questions, conducting the interviews themselves often prove to be yet another mentally draining experience. And it’s made worse if you’re doing it without prior experience, or without anyone to guide you along.
Sure, you’ll get better with practice. But you’ll also wanna avoid rookie mistakes and score easy wins, as soon as possible.
That’s what this post is about.
Coleman Yee is an experienced UX practitioner, and over a month ago I’ve had the chance of personally learning from him. This post is a crystallisation of some of the lessons that I’ve picked up from Coleman.
User interviews are an exceptionally useful tool for user research, because it allows you to speak directly to users, and get responses to specific questions that you have. If done well, it could also uncover nuances or directions that were previously unknown or unthought of.
Like most research, however, user interviews are prone to bias, and interpreting responses can be tricky. But with a good guide in hand – and lots of practice – we can avoid the most common pitfalls and get the most out of user interviews.
Read more 5 steps to create good user interview questions by @metacole – a comprehensive guide
“User experience is such a nebulous term.”
– Aarron Walter, The UX Reader
As a newbie to user experience (UX) design, one question bugs me the most: what the bloody hell is UX, really?
In my search for the answer, however, I turned from curious to frustratingly confused. It appears that UX experts can’t agree amongst themselves: 2 common definitions of UX are widely subscribed to, but each appear to describe something completely different. Read more UX is not a process