7 small things that improved my user interviews

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User interviews are tricky affairs.

On top of coming up with good user interview questions, conducting the interviews themselves often prove to be yet another mentally draining experience. And it’s made worse if you’re doing it without prior experience, or without anyone to guide you along.

Sure, you’ll get better with practice. But you’ll also wanna avoid rookie mistakes and score easy wins, as soon as possible.

That’s what this post is about.

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3 Mistakes, 6 Lessons from Conducting a Design Thinking Session

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The Stanford d.school (a.k.a. Stanford Design School, for the less pretentious) is well known for its “design thinking” methodology in problem-solving. For those who aren’t lucky enough to visit their campus, they’ve created a 90-minute, video-guided virtual crash course that brings participants through the 5 stages of their design thinking process. Last week, I conducted a session of the d.school’s virtual course for my colleagues in office.

Here are the 3 mistakes that I made (rephrased as tips) and 6 lessons that I learnt in that 1.5-hour-long session.

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